Absolutely. Our website does not hold any payment details - all payment information is kept on Paypal and Stripe (for credit card payments), which are PCI compliant. Additionally our website has an extra layer of protection SSL (the green lock of security in front of our URL) which means all our customer data is protected.
FAQ warranty & returns
Boomerang BBQ Products warrants that this genuine Boomerang BBQ brand BBQ product is free from defects in workmanship and materials for 5 years from the date of purchase.
If as a result of normal use in compliance with the manufactures instructions the product fails to operate within the warranty period, we will repair or replace the product.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The benefits given to you in this warranty are in addition to other rights and remedies under a law in relation to the goods or services to which this warranty applies.
In the event of product failure, the goods should be returned at your cost to the original place of purchase, with specific details of the complaint, and a copy of the purchase receipt. You may also like to contact us [email protected]
We want only fully satisfied customers and therefore we have a "no obligation" purchase policy that allows you to return your purchase within seven days for a FULL REFUND. You don't need to tell us why, but you need to let us know within 7 days of receipt at [email protected]
If you feel the goods you receive are not for you, just return them unused and undamaged within seven days of receiving them, and we will refund your purchase cost via the original payment method.
We want only fully satisfied customers and therefore we have a "no obligation" purchase policy that allows you to return your purchase within seven days for a FULL REFUND. You don't need to tell us why, but you need to let us know [email protected] within 7 days of receipt.
If you feel the goods you receive are not for you, just return them unused and undamaged within seven days of receiving them and we will refund your purchase cost via the original payment method.
Returned goods should be sent ( at your cost) via Australia Post ( registered post recommended for security) to Returns - Boomerang BBQ, 12 Glebe Road, The Junction NSW 2291.
Please ensure that you include details of your name, address and the approx date of purchase. There may be a few days delay in making a credit card or EFTPOS adjustment via the secure banking system after we receive the goods.
We are not taking orders directly online for overseas shipping destination at this stage.
If you are interested in purchasing & you live outside of Australia, we can organise a custom delivery for you. Please email [email protected], with details of what you would like to purchase and shipping details and we can look into it for you.